Frequently Asked Questions

Our clients consist primarily of Veterans and maturing citizens who need a little extra assistance getting to and from their medical appointments. We also provide transportation services for people being discharged from hospitals and day surgery clinics. Due to our insurance we are unable to transport minors.

Our phone line is available Mon-Fri from 8:00 a.m. to 6:00 p.m.; driving services can be scheduled 24/7. All voicemail messages are returned on the same business day.

The more notice you can provide us with the better. We ask for at least 24 hours but will accommodate last minute bookings based on availability.

If you need to cancel an outing please notify us as soon as possible. As we have a vehicle and driver reserved specifically for you, if you do not provide us with at least 24hours notice, minimum cancellation charges will apply.

Yes. Simply call us for a quote. Minimum charges will apply.

1. Once we arrive at the dwelling, we go to the door to inform the client of our arrival; whether it be a single dwelling unit or multi unit complex. This ensures that our clients are never left waiting in an entryway or having to look out their front window.

2. After introducing ourselves, as a reminder, we ask the client if they have all documentation required for their outing (for example: health card, hospital card, current list of medications, requisitions, etc.) Once this is confirmed, we will ensure the client is dressed properly for the weather and that he or she has any necessary mobility aids (ie. walker).

3. We provide complete physical and cognitive assistance for the duration of the outing. This includes everything from: transferring in and out of the vehicle; storing walking devices; helping the client to understand questions on a form; ensuring that follow-up appointments are recorded; taking general notes regarding the medical appointment (no medical instructions); helping in the pick-up of prescriptions; etc.

4. Once the client is back home, we help them through the entrance/doorway to ensure they are safely inside their residence.

Yes. We have the proper legal agreement in place that, as long as it is signed by the client, allows us to relay medical notes taken during appointments to anyone the client deems appropriate for us to do so.

Yes! Wheels for the Wise meets all insurance requirements to operate, including licensing and permits mandated by the city/province.

We direct bill Medavie Blue Cross on behalf of Veterans, please call us and allow us to confirm your eligibility with Veteran Affairs Canada.

It will depend on your insurance provider. Ask your provider first, but yes, we do have clients that claim our services, or a portion thereof, though their insurance.

Wheels for the Wise prolongs independence and prevents isolation; while acting as a means of respite for caregivers. We have proudly serviced our clients since 2011 and it is our passion to continue providing exceptional transportation services to our community. Wheels for the Wise operates a safe and efficient transportation service that will ensure your timely arrival to appointments and safe return home, while in the comfort and care of our dedicated staff.

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